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Shipping Policy

At Beckette & Thread, we aim to deliver your order as quickly and smoothly as possible, ensuring every piece arrives ready to be part of your story.

1. Processing Time

All orders are processed within 1–3 working days (excluding weekends and bank holidays).

During busy periods (such as product launches or seasonal events), processing times may be slightly extended. If this happens, we will always aim to keep you informed.

2. Shipping Times

Estimated delivery times once your order has been dispatched:

  • UK Standard Delivery: 2–5 working days

  • UK Express Delivery (if available): 1–2 working days

  • International Delivery: 5–10 working days

Please note: delivery times are estimates and may vary depending on location and external courier factors.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected delivery option.

We may occasionally offer:

  • Free shipping promotions

  • Discounted delivery on selected orders

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available), allowing you to follow your delivery.

5. International Shipping

We offer international shipping to selected countries.

Please note:

  • Customers are responsible for any customs duties, taxes, or import fees

  • Delivery times may vary depending on customs processing

6. Delays

While we always aim to meet our delivery estimates, delays can occasionally occur due to:

  • High demand periods

  • Courier delays

  • Customs processing (for international orders)

Beckette & Thread is not responsible for delays once the parcel has been handed to the courier, but we will always do our best to assist if any issues arise.

7. Incorrect Address

Please ensure all shipping details are entered correctly at checkout.

We cannot guarantee changes once an order has been processed. Beckette & Thread is not responsible for orders delivered to incorrect addresses provided by the customer.

8. Lost or Missing Parcels

If your order has not arrived within the expected timeframe:

  • Please contact us at [Insert your email]

  • We will investigate with the courier and support you in resolving the issue

9. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the item and packaging

We will resolve the issue as quickly as possible.

10. Contact Us

If you have any questions about shipping, please contact us:

📧 [Insert your email address]

11. Our Promise

At Beckette & Thread, every order matters. We’re committed to delivering not just clothing, but a thoughtful experience — from checkout to arrival.

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