Refund Policy

At Beckette & Thread, we want you to love every piece you receive. If something isn’t quite right, we’re here to help.

1. Returns Eligibility

You may return items within 14 days of receiving your order if:

• The item is unworn, unused, and in original condition

• All original tags and packaging are intact

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale

• Gift cards

• Personalised or custom items (if applicable in future)

3. How to Request a Return

To start a return, please contact us at:

📧 [Insert your email address]

Include:

• Your order number

• The item(s) you wish to return

• Reason for return (optional but helpful)

We will provide return instructions.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect

• We recommend using a tracked service, as we cannot guarantee receipt of returned items

5. Refunds

Once your return is received and inspected:

• Refunds will be processed to your original payment method

• Please allow 5–10 working days for the refund to appear

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different item:

1. Return your original order

2. Place a new order

7. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item:

• Contact us within 48 hours of delivery

• Provide photos and your order number

We will resolve the issue as quickly as possible, including replacement or refund.

8. Our Promise

We’re committed to making your experience with Beckette & Thread smooth, fair, and enjoyable — because every piece should feel right for your story.