Chapter One Originals Pine & Vanilla Reading Candle

At Beckette & Thread, we want you to love every piece you receive. If something isn’t quite right, we’re here to help.

1. Returns Eligibility

You may request a return within 14 days of receiving your order provided that:

• The item is unworn, unused, and in original condition

• All tags, labels, and packaging are intact

• The item is returned in a resellable condition

We reserve the right to refuse returns that do not meet these conditions.

2. Pre-Order Items

Many Beckette & Thread products are released as limited pre-order drops.

By placing a pre-order, you acknowledge that dispatch dates may vary depending on production and supplier timelines. Customers will receive updates via email regarding their order status.

Pre-orders may be cancelled before production has begun if demand for production is not met. If this situation occurs, all orders will be refunded immediately.

3. Non-Returnable Items

The following items cannot be returned or refunded unless faulty:

• Items marked as final sale

• Gift cards

• Personalised or custom-made products

• Stickers or consumable accessories once opened

4. Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

If approved, we will offer a replacement, exchange, or full refund where appropriate.

5. How To Request A Return

To start a return, please contact us at:

natraliv@gmail.com

Please include:

• Your order number

• The item(s) you wish to return

• Reason for return (optional but helpful)

We will provide return instructions once your request has been reviewed.

6. Return Shipping

Customers are responsible for return shipping costs unless:

• The item is faulty

• The wrong item was sent

• The item arrived damaged

We recommend using a tracked postal service, as we cannot guarantee responsibility for items lost during return transit.

7. Refunds

Once your return has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed back to your original payment method within 5–10 working days, depending on your payment provider.

Original shipping costs are non-refundable unless the return is due to our error.

8. Exchanges

We currently only replace items if they are faulty, damaged, or incorrect. If you require a different size or item, we recommend placing a new order once your return has been processed.

9. Contact

For any questions regarding returns, refunds, or your order, please contact:

natraliv@gmail.com

Shipping Times

At Beckette & Thread, every item is made especially for you once you place your order. We operate as a Print on Demand (POD) business, meaning your clothing is printed and prepared after purchase rather than held in stock.

Because of this, please allow 7–10 days for your order to be produced, shipped, and delivered. This helps us reduce waste while ensuring every item is freshly made to the highest quality. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow its journey. Please note that delivery times may occasionally be longer during busy periods, product launches, or bank holidays. If this happens, we'll keep you updated every step of the way.

Shipping Costs

Shipping costs are calculated at checkout before payment is completed.

Pre-order Items

Some Beckette & Thread products may be available as pre-order items. If your order contains a pre-order product, dispatch times may vary. Customers will receive updates via email regarding progress and estimated shipping dates. Pre-orders may be cancelled before production has begun if demand for production is not met. If this situation occurs, all orders will be refunded immediately.

Delivery Information

Once your order has been dispatched, you may receive shipping confirmation and tracking details where available.

Please ensure your shipping address is entered correctly at checkout, as Beckette & Thread cannot be responsible for delays caused by incorrect customer information.

Questions?

If you have any questions regarding your order or shipping, please contact us at:

natraliv@gmail.com