At Beckette & Thread, we want you to love every piece you receive. If something isn’t quite right, we’re here to help.
1. Returns Eligibility
You may request a return within 14 days of receiving your order provided that:
The item is unworn, unused, and in original condition
All tags, labels, and packaging are intact
The item is returned in a resellable condition
We reserve the right to refuse returns that do not meet these conditions.
2. Pre-Order Items
Many Beckette & Thread products are released as limited pre-order drops.
By placing a pre-order, you acknowledge that dispatch dates may vary depending on production and supplier timelines. Customers will receive updates via email regarding their order status.
Pre-orders may be cancelled before production has begun if demand for production is not met. If this situation occurs, all orders will be refunded immediately.
3. Non-Returnable Items
The following items cannot be returned or refunded unless faulty:
Items marked as final sale
Gift cards
Personalised or custom-made products
Stickers or consumable accessories once opened
4. Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with:
If approved, we will offer a replacement, exchange, or full refund where appropriate.
5. How To Request A Return
To start a return, please contact us at:
natraliv@gmail.com
Please include:
We will provide return instructions once your request has been reviewed.
6. Return Shipping
Customers are responsible for return shipping costs unless:
The item is faulty
The wrong item was sent
The item arrived damaged
We recommend using a tracked postal service, as we cannot guarantee responsibility for items lost during return transit.
7. Refunds
Once your return has been received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be processed back to your original payment method within 5–10 working days, depending on your payment provider.
Original shipping costs are non-refundable unless the return is due to our error.
8. Exchanges
We currently only replace items if they are faulty, damaged, or incorrect. If you require a different size or item, we recommend placing a new order once your return has been processed.
9. Contact
For any questions regarding returns, refunds, or your order, please contact:
natraliv@gmail.com
.png){kind=small}
